We hope you will be happy with everything you have bought from us online, but if you change your mind for any reason, we are happy to help.
I WANT TO CANCEL MY ORDER
If you wish to cancel your order for any reason other than a fault, you just need to communicate this to us within 14 days of receiving the Products. The easiest way to do this is to contact us by email at [email protected] or by using our contact us form.
We will offer the most suitable advice relating to your cancellation and will organise either an exchange or refund at your request.
HOW DO I RETURN THE ORDER TO YOU?
If you cancel your order after the Products have been dispatched to you, you must return them to us. We will advise where to return the product whilst in communication with you.
You must send off the Products within 14 days of telling us that you wish to cancel the order.
We will pay the costs of your returns if you return in accordance with our instructions (up to the value of La Mac Standard Postage only). If you fail to do so then you will be responsible for the cost (or extra costs) of returning Products to us.
Items can only be returned if they are unused and in the original packaging. They cannot be returned after 14 days.
Any items which were received as part of your order as a promotion (free gifts etc.) must be returned with the order before a refund can be given against your order.
MY ORDER IS FAULTY
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. If your order is faulty, please see our returns policy here.
All refunds will be issued to the original method of payment within 3 working days of us receiving the returned goods.
If you have not heard from us in this time, please Contact Us.
CAN I EXCHANGE INSTEAD OF A REFUND?
We're more than happy to offer an exchange at your request. Simply advise us of the details when you Contact Us.
Please note if you choose an item of a higher value or an item that requires an alternative delivery method, extra charges will apply.
We cannot offer refunds on cosmetics and pierced jewellery.
La Mac cannot be held accountable for damages that result from misuse of the product.
Most jewellery, whether it is fashion, costume or fine jewellery will go off colour, especially metal based jewellery. Time for discolouration will depend on their use and the environment in which they are worn or stored. For additional jewellery care try to apply make-up and perfume before putting on jewellery, keep jewellery away from direct sunlight and remove jewellery when cleaning, washing or swimming. We are unable to refund you for goods that have discoloured.
DO YOU REFUND THE DELIVERY CHARGE?
We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA.
You can cancel your contract by using our Contact Us form.
If you decide to keep one of the items, you need to pay for delivery.
Please note the above returns policy refers to change of mind only.
View our full Terms & Conditions here.
View our Returns Policy here.