Here at La Mac we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used and disclosed by La Mac. It applies to data collected when you use our website, when you interact with us through social media, email, or phone, or when you participate in our competitions or events.
WHO IS LA MAC?
La Mac is an online retailer. We source, market and sell jewellery, bags, wishstrings, accessories and beauty products targeted at 18-99 year old consumers in the UK.
La Mac is the controller and responsible for your personal data collected through the www.LamacItems.co.uk website (the “website”).
We welcome feedback and are happy to answer any questions you may have about your data.
Please send any questions, comments or requests for more information to [email protected]
WHAT INFORMATION DO WE COLLECT?
When you set up an account on www.LaMacItems.co.uk, place an order, enter any competition, promotion or giveaway, leave a review on our website or social media, upload an image or comment to our social media channels, or sign up for our newsletter we may collect your name, address, email address, telephone number and mobile number. Please note we do not collect your credit/debit card details when you are placing an order as our payments are processed securely through PayPal and/or WorldPay.
To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentially of your login details, we do not keep a record of your password. If you have any concerns about your login details or think they have been misused, you should contact us straight away to let us know. We can deactivate your account at any time.
HOW DO WE COLLECT YOUR INFORMATION?
You may give us your data by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
- Create an account or purchase products on our website;
- Subscribe to our mailing list;
- Enter a competition;
- Leave a review on our website or social media;
- Complete a voluntary market research survey;
- Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
WHAT DO WE USE YOUR INFORMATION FOR?
We use your information to:
- Process & deliver orders
- Communicate with you about your orders
- Process refunds or exchanges
- Update our records and maintain your account
- If you consent, to email you with products or special offers that may be of interest to you
- Communicate with you to advise of inactivity on your account and risk of removal of loyalty points.
If you contact us, we may keep a record of that correspondence and your contact details.
If you leave a review on our social media channels, we may post a copy of your review in the review section of our website. This will display your review details first name and location only.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
If you have any questions about how La Mac uses any of your personal data, please Contact Us.
HOW LONG DO WE KEEP YOUR DATA FOR?
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.
DO YOU SEND OUT EMAIL MARKETING?
We may send you marketing communications and promotional offers by email but only if you have signed up to receive email newsletters.
From time to time we may also include with your order, inserts advertising goods, services or offers from us that you may be interested in.
You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third-party, if applicable) at any time:
- you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
- account holders may withdraw their consent by simply emailing us at [email protected]
We will process all opt-out requests immediately.
DO YOU DISCLOSE MY INFORMATION?
We may disclose your personal information to our service providers simply to allow us to fulfil your order and this will only include your name and delivery address details. This may include our suppliers that provide our 'Online Exclusive' range as items are sent directly to you from their warehouses or may also include our third-party couriers we use to send your order to you.
Where such disclosures are made, this will be carried out in accordance with the UK data protection law.
Your personal information and card details will be processed by PayPal and/or WorldPay for the purposes of dealing with payment transactions and to protect against fraud. At no time does La Mac collect or store any payment card details.