Right to Cancel

Right to Cancel

We hope you will be happy with everything you have bought from us online, but if you change your mind for any reason, we are happy to refund or exchange any unsuitable items in perfect condition.

To cancel and return your order for any other reason than a genuine fault, you must notify us within 14 days of receipt - please email us at claire@lamacitems.co.uk so we can offer the most suitable advice and state whether you would prefer a refund or replacement. If your order is faulty, please see our returns policy here.

Items can only be returned if they are unused and cannot be returned after 14 days.

We will usually refund you what you paid for the goods plus the standard delivery charge in cases where the entire order was cancelled within 14 days under the UK Consumer Contracts Regulations or the entire order was faulty. We recommend keeping proof of postage.

Any items which were received as part of your order as a promotion (free gifts etc.) must be returned with the order before a refund can be given against your order.

All refunds will be issued to the original method of payment.

For hygiene reasons we cannot accept change of mind returns on worn earrings or body jewellery.

Refunds will be processed within 3 working days of us receiving the returned goods.

Please note the above returns policy refers to change of mind only and does not affect your statutory rights.